No structured intake, no governed validation, no journal-line output.
- Invoices moved by email. Attachments were renamed, misplaced, or opened from the wrong mailbox.
- Fields were retyped from the invoice image into the ERP by an AP clerk — introducing transcription errors and duplicate posts.
- Exceptions (price variance, duplicate, missing PO) surfaced after posting, not before.
- Approval routing was informal. Large invoices sat in one inbox while small ones bypassed review entirely.