Documents ≠ intelligence. The HR layer was a shared drive.
- Contracts, iqamas, medical cards, and work permits lived in folders named by year, then by nationality, then by employee — three clicks minimum to find one document.
- Expiry dates were tracked in a spreadsheet separate from the documents themselves. The two drifted. Renewal was reactive, not scheduled.
- "Who is available with a valid certification and relevant project experience?" required reading CVs one at a time.
- Compliance exceptions (expired iqama, lapsed medical, contract ending) surfaced when someone was blocked at a checkpoint — not before.