Header deltas corrupted the line — and no one saw it until month-end.
- Header-level discounts (rebates, volume breaks) never made it down to the line. PMs read WBS cost without the rebate reflected.
- Header charges (freight, inspection, handling) were spread informally or ignored — same line items carried different cost depending on who ran the report.
- Tax base was computed against the raw line, not the governed line — so tax reconciliation drifted.
- Reconciliation happened only at export: Excel, VLOOKUP, a coffee break, and a guess.